Last Updated: February 28, 2007

Windows 2003 support includes: Datacenter Edition, Enterprise Edition, and Standard Edition.
Windows 2000 support includes: Datacenter Server, Advanced Server, and Server.
All Operating Systems/Databases are 32 bit unless noted Keyword Search requires Windows 2003, Windows 2000 or Windows NT and either Ingres, SQL or Oracle.
Service Desk will support service packs and point releases of Operating Systems, Databases, Browsers, etc. not necessarily noted on this matrix as long as the problem reported is reproducible with versions that are listed on the support matrix. CA reserves the right to refuse support of new point releases should the reported problem require a major redesign in order to function properly. Both Technical Support (Level 1) and Sustaining Engineering (Level 2) will do their best to resolve any issues that occur in a timely manner. If the resolution to the problem is determined to be outside the realm of their support responsibilities, they may ask that you escalate your request for certification to your local account team. Any known versions that are not supported will be specifically noted in the appropriate sections.
If you are using the Oracle 9.2.0.1 client to connect to a remote Oracle Database refer to Oracle Metalink Support Article 215255.1 before using Keyword Search.
Oracle 10 is not supported at this time.

You can use Internet Explorer, Netscape or Mozilla with the Service Desk browser based interface, but Service Desk is optimized for Internet Explorer.
The Service Desk PDA interface will be presented when using a browser earlier than Internet Explorer 5.5 on Windows based machines.
Netscape Navigator 4.79, Internet Explorer 5.2.2, or 5.1.6 is certified for the Employee, Customer and Guest web interfaces only.
Patches must be applied in order to support the Macintosh based browsers. Contact Technical Support for assistance in obtaining the required patches.
Keyword Search Manage Document (Administrative Interface) feature requires IE 5.5 or better.
The IE browser on a 2003/SP1 system is not supported at this time. Please open an Issue with Support if this is a requirement in your environment.

* Please review TEC300440 for integration details.
**CA Common Services (CCS) for Windows Operating Systems is delivered with Unicenter ServicePlus Service Desk.
The certified windows environments for CCS are specified in the README on the CCS CD.

* Keyword Search requires Microsoft Internet Information Server (IIS).

* * Windows 2000 support includes: Datacenter Server, Advanced Server, Server, and Professional.
Java Version 1.4.1_01 for Windows platforms is packaged and delivered with Unicenter ServicePlus Service Desk.
Java Version 1.4.0 for Linux platforms is packaged and delivered with Unicenter ServicePlus Service Desk.
Java Version 1.4.1_03, 1.4.0_04, or 1.4.2_06 can be obtained from Sun Microsystems Web Site.
** Please review this TEC368585 for configuration details.
*** A patch must be applied to enable the Administrative Client on Red Hat Linux 9.0 and Red Hat Enterprise Linux 2.1 and 3.0 systems.
Contact Technical Support for assistance in obtaining the required patch.
Java Runtime 1.5 is not supported at this time. Please open an Issue with Support if this is a requirement in your environment.

Patches are required to properly access LDAP based Directory Servers running on UNIX platforms.
Contact Technical Support for assistance in obtaining the required patches.